Fix MTP USB Device Driver Installation Failed

There are times when users need to connect their mobile devices to their computer in order to complete day to day tasks such as backing up their files and folders. There are two kinds of errors which the users faces sometime. They are ‘Device driver software was not successfully installed’ or ‘MTP USB Device Failed’.

What this does is block the users from accessing the relevant data on the disk. If you are one of those users, you are at the perfect place because we are going to discuss this very issue as well as find the root cause of this problem and solve it. The MTP means media transfer protocol and what it does is help the device data be recognised in the computer. This is an extension to the Picture transfer protocol.

In case you are facing error statements related to the MTP or the Device drivers, you will not be allowed to transfer the files to and from the device which you have connected to the system. We have created a guide which consists of multiple fixes. These fixes have been collected from a number of sources and the reason there are multiple fixes is because different fixes need to be tried in order to find the root cause. The root cause differs because different systems use different configurations and those configurations might lead to different issues. We do not want you to waste your time jumping from one thread to another in search for the fix that is the perfect fit for you. We have therefore created a list of all the possible fixes for all the possible configurations and that is the reason we urge you to follow this guide so that you can find a way as quickly as possible.

There have been cases where the users have faced severe misconfigurations. Those misconfigurations have caused a number of irreversible problems in their computers. We do encourage you to try different things but you should always be prepared for any situation with a backup. Therefore, we recommend that you create a system restore point in case you want to try anything fancy.

Steps to fix the MTP USB DEVICE DRIVER failed problem

Fix 1: Installing the Windows Media Feature Pack

Open the official Microsoft website and search for the term ‘Windows media feature pack’. After you are done downloading it, install the package and attach your device to the computer.

There is a chance that this will fix all the problems you are facing.

If the ‘Device driver software was not successfully installed’ or ‘MTP USB Device Failed’ error still persists, make sure that you jump onto the next fix in order to find the root cause of the problem.

Fix 2: Updating the drivers

  1. Press the Start + R keys in order to open up the Run dialog
  2. Type devmgmt.msc in the input box and press the Enter key
  3. This should open up the Device Manager
  4. Look up the device causing the problems. It should be marked with an exclamation.
  5. You can enable the option to Show Portable Devices in case it is disabled. If disabled, you will not be able to find it in the list.
  6. Right click the driver name and click on the Update button
  7. Select the option to manually browse for the Device Driver
  8. Select the driver from the list of available drivers on your computer
  9. Have some patience because this might take a while
  10. There is a chance that this will fix all the problems you are facing.

Fix 3: Use the troubleshooter

  1. Press the Start + R keys in order to open up the Run dialog
  2. Type the command: “control” and press the Enter button
  3. This will open up the Control Panel window
  4. Search for the term Troubleshooting and click on the Troubleshooting link
  5. Click on the View All link and select Hardware and Devices
  6. After you are done with the Troubleshooter, reboot your computer and try connecting the devices again
  7. This should fix the issues related to the external media.

Fix 4: Use a registry cleaner and fixer

The registry is the central database of the system where all the codes are stored. It runs 24/7 and if there is a conflict in the system, there is a high chance that the registry is responsible for it.

To fix the registry errors and clean the registry, all you need to do is search for the term registry cleaner in your search engine. A number of results will pop up on your screen. Make sure that you download the cleaner from a legit website with good reviews.


We have compiled the best guide which you can use in order to fix the MTP USB Device Driver Installation Failed problem. Make sure that you follow all the steps listed below the fixes. We hope that this guide helps you. Good luck.

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